SuperBet has paid a whopping €30m to Romanian customers, who were initially denied winnings due to a technical bug on a slot.

As reported by Romanian media, last Saturday players took advantage of a glitch in Fire Blaze Red Wizard, a Playtech title, which was reported to generate guaranteed returns on every spin for several hours.

Word spread quickly across player forums, as more than 7,500 accounts played the slot, accumulating tens of millions of euros in winnings before the error was discovered by SuperBet.

The operator moved to freeze the player accounts, sparking concern that payouts would be cancelled under the industry’s standard “malfunction voids all play” rules.

However, taking on an unprecedented decision, SuperBet unblocked accounts and told customers that all winnings would be honoured.

In its message to customers, SuperBet wrote: “We are known as the betting and casino operator that pays out every win, regardless of the amount. As those who accept all bets and any stake on games. And we don’t want that to change.”

The volte-face will sting. ProSport Romania reported that the glitch cost the company more than €30m in just a few hours. SBC believes that this is the largest single-largest technical payout recorded in European gambling.

SuperBet said its decision to honour all winnings was driven by a need to protect brand trust and safeguard its image in Romania’s gambling market — even at the cost of colossal short-term financial damage.

The group champions its home market status, having been founded in 2008 by Romanian tech entrepreneur Sacha Drăgic and subsequently growing into one of the nation’s leading technology firms and employers.

2025 is a transformative year for its business, Drăgic, and new CEO Jimmy Maymann, secured a €1.3bn funding agreement with US private equity giant Blackstone to fuel international expansion, built on the hyper-localised strategy that made SuperBet Romania’s dominant online gambling group.

Playtech, the supplier of the affected game, has yet to comment publicly on the malfunction. The incident is likely to renew debate over liability between software vendors and operators when bugs trigger mass payouts.

For now, SuperBet has absorbed the hit, underscoring its trust as Romania’s dominant gambling brand “willing to pay whatever the cost”.